Terms and Conditions

1 — The following Terms and Conditions regulate all purchases, including registration, of all products of Ambitious Brand, sold on the website www.ambitious-brand.com;

1.1 — The website www.ambitious-brand.com is managed by Celita — Indústria e Comércio, Lda, VAT number 503 171 697, located in Rua Cidade de Guimarães nº 187, 4800-858 Guimarães, Portugal;

1.2 — For the purpose of these Terms and Conditions please note that:

"Ambitious" — refers to all products communicated and sold on the website www.ambitious-brand.com;

“User” — Any individual that places an order on the website www.ambitious-brand.com ;          

1.3 — Accessing and navigating on the website www.ambitious-brand.com and purchasing Ambitious products, implies the acknowledgement, understanding and acceptance of these Terms and Conditions by the User;

1.4 — Ambitious reserves the right to reject orders received by profiles other than “User” or that are not compliant with Ambitious general sales terms.

2.1 — Fulfillment of all orders is subject to the existing stock;

2.2 — Ambitious tries to ensure stock availability of all items available for purchase on the website www.ambitious-brand.com

2.3 — Ambitious reserves the right to decline or cancel previously confirmed orders for out-of-stock products. In this event, Ambitious will contact the User and process a full refund of the paid amount.

3.1 —  To place an order, the User may create an account on our website by filling in the necessary information at www.ambitious-brand.com. By registering, your information and preferences will be stored for your convenience, making future purchases faster and easier;

3.2 — It is also possible to place an order as a guest, without registering. Simply choose the designated check-box when going to the checkout;

3.3 — Upon registration, the User will be granted access to the personal account area, where they can manage preferences, wishlists, and order history;

3.4 —  By accessing their personal acccount, the User is agreeing with these Terms and Conditions.  

4.1 —  To place an order at www.ambitious-brand.com the User must have an email account and their browser must accept cookies and pop-ups, allowing for all functionalities of the website to work properly:

4.2 — To place an order online, the User must:

a) Find the products they wish to purchase;

b) Add them to their Shopping Cart;

c) Fill in their personal information, which will be registered in Ambitious database, as per our Privacy Policy. This information includes Shipping and Billing Addresses, Payment Methods, phone number, and VAT number;

d) Review their order and confirm the purchase;

4.3 —  The User will receive an order confirmation email with the details of their order.  Once the order has been shipped, the User will receive another email with the tracking number;

4.4 —  All order details will be available on the User’s account area at www.ambitious-brand.com;

4.5 —  The package will be delivered by our courier at the designated delivery address;

4.6 —  By placing an order on www.ambitious-brand.com the User is accepting the Terms and Conditions, as well as the Privacy Policy of the website.

4.7 — Ambitious reserves the right to reject or cancel previously confirmed orders in the following situations:  

a) The product is no longer available;

b) The User uses a different payment method than the ones specified at  www.ambitious-brand.com;

c) Payment cannot be confirmed;  

d) Billing information is not correct or cannot be confirmed;

e) There was an error in the prices shown on the website;  

f) The courier could not deliver the package to the specified delivery address.

6.1 – Shipping costs are automatically calculated and added to your order total at checkout. These costs may vary depending on your location, the selected delivery service (Standard or Express), product category, and ordered quantity;  

6.2 – We offer free shipping on Standard deliveries for Portugal and Spain, except for sale items or other clearly stated exceptions;

6.3 – For all other countries shipping costs will apply, except when your order total is above the established threshold for Free Shipping. Additionally, local import duties may apply for countries outside the EU;

6.4 – We offer FREE SHIPPING depending on your order total and delivery address. Please note that sale items are not eligible for free shipping.

PORTUGAL AND SPAIN:

• Standard Delivery — Always free (except for sale items or other clearly marked exceptions)

EUROPEAN UNION:

• Standard Delivery— Free shipping for orders above 125€

UNITED KINGDOM:

• Standard Delivery — Free shipping for orders above 350€

7.1 – At the moment, we are only shipping to the following countries: Albania, Armenia, Australia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, Italy, Israel, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Mozambique, Netherlands, New Zealand, Northern Ireland, Norway, Poland, Portugal, Romania, San Marino, Scotland, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Wales.

We are continuously working to expand our services to new markets. 

7.2 - For Portugal and Spain we ship through Correos Express, whereas for all remaining countries we use UPS. We offer two shipping options: Standard (ground shipping) and Express (air shipping). Estimated delivery times are:

PORTUGAL AND SPAIN:

• Express:  1 — 2 working days

EUROPE:

• Standard:  3 — 5 working days
• Express:  1 — 2 working days

USA:

• Express: Up to 3 working days

REST OF THE WORLD:

• Express:  3 — 7 working days

7.3 - We try to ship all orders within 24 hours, however, small delays may occur during busier periods such as sales, Holidays, or season changes. 

7.4 - All orders are shipped using a registered service: you will service the tracking number by email once your order has been dispatched. Scheduling is not available with our current delivery services, meaning the courier will attempt to deliver your package without prior notice — please ensure someone is at the delivery address to receive it. Nonetheless, you will be able to accompany your order by entering the tracking number on the courier's website, as per our email instructions. 

7.5 - If one or more products are unavailable at the time of purchase, we will notify you by email and process a full refund for those products.

7.6- Upon receiving your order please confirm that neither the package or its contents have been damaged or tampered with. If so, please do not accept the package which will be returned to us. Please contact us immediately at customer.service@ambitious-brand.com informing us of the situation and include photos if possible. We will send you another package as soon as possible. 

7.7 - We consider the order delivered when you sign the delivery receipt at the shipping address. 

8.1 — RETURNS

8.1.1. — Returning items involves either a refund or the issuance of a shopping voucher to the user after the effective return of the purchased item, strictly adhering to the following conditions:

1. A 15-day return period from the actual delivery date of the order;
2. The return of the products must occur without any signs of use or damage and with all elements that were part of the purchase (tags, packaging, and others);
3. The actual refund of the purchase value (reversal) will only occur after acceptance by the Ambitious team following a rigorous quality control of the returned item(s);
4. The refund of the purchase value is made only and exclusively to the same purchase method or via a shopping voucher.

8.1.2. — The return process includes the following mandatory steps:

1. The user must make the return request to the email address customer.service@ambitious-brand.com with the subject "RETURN" and the following information: Order number, Reason for the return, Photos of the item to be returned from all perspectives;
2. The Ambitious team will confirm the acceptance of the process initiation and send all the return conditions, including any return expenses of the item(s);
3. Upon receipt of the item(s) at the Ambitious warehouse, they will undergo rigorous quality control to ensure their validation;
4. After validating the return, the Ambitious team will process the refund through the same original payment method of the order or via a shopping voucher (at the user's discretion).

8.1.3. — It is highlighted that the refund amount will always and only correspond to the value of the products effectively returned, excluding the value of the shipping costs associated with the original order (if applicable), with all transportation costs being the responsibility of the user.

8.1.4. — In the case where the original method of purchase was Paypal, additional fees may be charged by the platform. The refund amount will correspond only to the value of the products purchased, excluding the value of the shipping costs associated with the original order (if any).

8.2 — EXCHANGES

8.2.1. — The exchange method is valid only for countries belonging to the European Community and is not applicable to other countries. Exchanging items involves only and exclusively by size or color of the same item/reference, strictly adhering to the following conditions:

1. A 15-day return period from the actual delivery date of the order¹;
2. The exchange of the products must occur without any signs of use or damage and with all elements that were part of the purchase (tags, packaging, and others);
3. The effective exchange will only occur after acceptance by the Ambitious team following a rigorous quality control;
4. Exchange is only accepted for the choice of another size or color of the same item reference.

8.2.2. — The exchange process includes the following mandatory steps:

1. The user must make the exchange request to the email address customer.service@ambitious-brand.com or carry out the same in the Customer Area;
2. The Ambitious team will confirm the acceptance of the process initiation and send all the exchange conditions, including any return expenses of the item(s);
3. Upon receipt of the item(s) at the Ambitious warehouse, they will undergo rigorous quality control to ensure their validation;
4. After validating the exchange, the Ambitious team will send the new item by the same transport method associated with the original order.

¹In the event that there is no stock for the exchange method by the referred deadline, the user may request a return via the shopping voucher method.

9.1 – The User may cancel their order by contacting us at customer.service@ambitious-brand.com, as long as it has not been shipped yet;

9.2 – Upon cancellation, we will process a full refund for the amount paid, using the same payment method. Please note that the refund may take up to 14 (fourteen) days to be processed;

9.3 – We do not accept cancellations for shipped orders. In this case, please process a return after receiving the order;

9.4 – In case the received goods present any defects or faults, the User must contact us at customer.service@ambitious-brand.com, stating the situation along with pictures to illustrate it;

9.5 – Upon receiving the email and confirming the defect, Ambitious will contact the user to schedule a free pickup;

9.6 – Once the product reaches our facilities, the User may choose one of the following:

a) have the product repaired

b) exchange for another product

c) receive a refund

10.1 — All Ambitious products are covered under the warranty in accordance with the applicable legislation for the sale of consumer goods.

10.2 - Ambitious guarantees and warrants that the delivered products comply with the agreement and possess characteristics that, all circumstances considered, are necessary for normal use. The following is not considered as normal use of Ambitious products and are therefore excluded by our warranty:

• Using our products during sports or in extreme weather conditions;

• Using any chemicals or sharp object on our products;

• Modification or repairment of the product by you or any other third party;

•  Neglecting or not properly storing our products.

• Poor maintenance and not following our wash & care instructions.

• Damages due to compression, a fall, abnormal impact or actions or wear against abrasive surfaces.

• Damages caused by UV (Sunlight or other natural phenomena), fire, bleach.

• Natural breakdown of colors, finishes and materials over time.

 11.1 — In order to continuously improve our servie, we aim to reply to any queries or complaints presented by the user within 5 working days,  through our email customer.service@ambitious-brand.com. 

12.1 — Ambitious cannot guarantee that its website or any of its functionalities will run uninterruptedly, as it may go offline due to maintenance, repair or upgrades;

12.2 – Ambitious will not assume responsibility for any damages that may arise directly or indirectly from force majeure situations, and that prevent it from fulfilling its obligations. This includes: strikes, electrical power shortages, failure of technical facilities, fires, floods, delays in transportation and supplier deliveries, law changes, epidemic, pandemic, threat of war, acts of God, or any other situation beyond Ambitious control.  

13.3 – Ambitious is not responsible for any misuse of the User’s website access data, as it is  personal and non-transferable.

13.1 — Ambitious reserves the right to change, at any time , these Terms and Conditions. Upon publication on www.ambitious-brand.com we consider these changes to be in effect and the Users notified.

14.1 — We ask you to carefully read our Privacy Policy to learn more about Ambitious’ rules and procedures regarding the collection of personal data while accessing www.ambitious-brand.com or using any of its features. It also addresses the security and confidentiality measures in effect.

15.1 — These Terms and Conditions and any claims regarding them, including its validity, website usage or purchases, will be governed under the Portuguese Law.