Terms and Conditions

  • I - General conditions of sale

    1 — The following Terms and Conditions regulate all purchases, including registration, of all products of Ambitious Brand, sold on the website www.ambitious-brand.com;

    1.1 — The website www.ambitious-brand.com is managed by Celita — Indústria e Comércio, Lda, VAT number 503 171 697, located in Rua Cidade de Guimarães nº 187, 4800-858 Guimarães, Portugal;

    1.2 — For the purpose of these Terms and Conditions please note that:

    "Ambitious" — refers to all products communicated and sold on the website www.ambitious-brand.com;

    “User” — Any individual that places an order on the website www.ambitious-brand.com ;          

    1.3 — Accessing and navigating on the website www.ambitious-brand.com and purchasing Ambitious products, implies the acknowledgement, understanding and acceptance of these Terms and Conditions by the User;

    1.4 — Ambitious reserves the right to reject orders received by profiles other than “User” or that are not compliant with Ambitious general sales terms.


  • II - Availability

    2.1 — Fulfillment of all orders is subject to the existing stock;

    2.2 — Ambitious tries to ensure stock availability of all items available for purchase on the website www.ambitious-brand.com

    2.3 — Ambitious reserves the right to decline or cancel previously confirmed orders for out-of-stock products. In this event, Ambitious will contact the User and process a full refund of the paid amount.


  • III - Registration on the Website

    3.1 —  To place an order, the User may create an account on our website by filling in the necessary information at www.ambitious-brand.com. By registering, your information and preferences will be stored for your convenience, making future purchases faster and easier;

    3.2 — It is also possible to place an order as a guest, without registering. Simply choose the designated check-box when going to the checkout;

    3.3 — Upon registration, the User will be granted access to the personal account area, where they can manage preferences, wishlists, and order history;

    3.4 —  By accessing their personal acccount, the User is agreeing with these Terms and Conditions.  


  • IV - Orders

    4.1 —  To place an order at www.ambitious-brand.com the User must have an email account and their browser must accept cookies and pop-ups, allowing for all functionalities of the website to work properly:

    4.2 — To place an order online, the User must:


    a) Find the products they wish to purchase;

    b) Add them to their Shopping Cart;

    c) Fill in their personal information, which will be registered in Ambitious database, as per our Privacy Policy. This information includes Shipping and Billing Addresses, Payment Methods, phone number, and VAT number;

    d) Review their order and confirm the purchase;

     

    4.3 —  The User will receive an order confirmation email with the details of their order.  Once the order has been shipped, the User will receive another email with the tracking number;

    4.4 —  All order details will be available on the User’s account area at www.ambitious-brand.com;

    4.5 —  The package will be delivered by our courier at the designated delivery address;

    4.6 —  By placing an order on www.ambitious-brand.com the User is accepting the Terms and Conditions, as well as the Privacy Policy of the website.

     

    4.7 — Ambitious reserves the right to reject or cancel previously confirmed orders in the following situations:  


    a) The product is no longer available;

    b) The User uses a different payment method than the ones specified at  www.ambitious-brand.com;

    c) Payment cannot be confirmed;  

    d) Billing information is not correct or cannot be confirmed;

    e) There was an error in the prices shown on the website;  

    f) The courier could not deliver the package to the specified delivery address.


  • V - Prices and Payments

    5.1 —  All prices shown at www.ambitious-brand.com include 23% VAT (Value Added Tax), as per the Portuguese Law. The total amount of VAT paid is listed on the invoice. For clients outside the EU, prices shown on the website do not include the VAT amount.

    5.2- All prices are shown in Euros. Please note that changing your delivery address will directly impact the total order amount, as different shipping costs are applicable. Any local import duties charged by customs offices must be supported by the client;

    5.3 – Prices shown on the website are subject to changes. Ambitious reserves the right to change its prices without prior notice. Prices shown at the moment of purchase will be considered for that purchase;

    5.4 – In case of pricing errors, Ambitious or the User may cancel the order (if it has not been shipped yet);

    5.5 – The total order amount specified at checkout includes all Portuguese taxes (except when the User is located outside the EU), as well as any shipping costs;

    5.6 – The User must pay only the total amount specified in the order confirmation.


  • VI - Shipping Costs

    6.1 – Shipping costs are automatically calculated and added to your order total at checkout. These costs may vary depending on your location, the selected delivery service (Standard or Express), product category, and ordered quantity;  

    6.2 – We offer free shipping on Standard deliveries for Portugal and Spain, except for sale items or other clearly stated exceptions;

    6.3 – For all other countries shipping costs will apply, except when your order total is above the established threshold for Free Shipping. Additionally, local import duties may apply for countries outside the EU;

    6.4 – We offer FREE SHIPPING depending on your order total and delivery address. Please note that sale items are not eligible for free shipping.


    PORTUGAL AND SPAIN:

    • Standard Delivery — Always free (except for sale items or other clearly marked exceptions)
    • Express Delivery — Free shipping for orders above 50€


    EUROPEAN UNION:

    • Standard Delivery— Free shipping for orders above 100€
    • Express Delivery— Free shipping for orders above 200€


    REST OF EUROPE:

    • Standard Delivery — Free shipping for orders above 150€
    • Express Delivery — Free shipping for orders above 250€


    REST OF THE WORLD:

    • Standard Delivery — Free shipping for orders above 250€
    • Express Delivery — Free shipping for orders above 350€


  • VII - Delivery

    7.1 – At the moment, we are only shipping to the following countries: Albania, Armenia, Australia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, Italy, Israel, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Mozambique, Netherlands, New Zealand, Northern Ireland, Norway, Poland, Portugal, Romania, San Marino, Scotland, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Wales.


    We are continuously working to expand our services to new markets. 

     

    7.2 - For Portugal and Spain we ship through Correos Express, whereas for all remaining countries we use UPS. We offer two shipping options: Standard (ground shipping) and Express (air shipping). Estimated delivery times are:


    PORTUGAL AND SPAIN:

    • Express:  1  2 working days

     

    EUROPE:

    • Standard:  3  5 working days
    • Express:  1  2 working days

     

    USA:

    • Express: Up to 3 working days

     

    REST OF THE WORLD:

    • Express:  3  7 working days

     

    7.3 - We try to ship all orders within 24 hours, however, small delays may occur during busier periods such as sales, Holidays, or season changes. 

    7.4 - All orders are shipped using a registered service: you will service the tracking number by email once your order has been dispatched. Scheduling is not available with our current delivery services, meaning the courier will attempt to deliver your package without prior notice — please ensure someone is at the delivery address to receive it. Nonetheless, you will be able to accompany your order by entering the tracking number on the courier's website, as per our email instructions. 

     

    7.5 - If one or more products are unavailable at the time of purchase, we will notify you by email and process a full refund for those products.

     

    7.6- Upon receiving your order please confirm that neither the package or its contents have been damaged or tampered with. If so, please do not accept the package which will be returned to us. Please contact us immediately at customer.service@ambitious-brand.com informing us of the situation and include photos if possible. We will send you another package as soon as possible. 

     

    7.7 - We consider the order delivered when you sign the delivery receipt at the shipping address. 


  • VIII - Returns

    8.1 – You can process a full or partial return of your order, within 15 working days after the date of delivery. These are the requirements for returns:

     

    • Products must be unworn;
    • Products must be returned in their original packaging:
    • Products must be returned in their original condition, including labels, tags, and any other elements;

     

    8.2 – To process a return, please contact us at customer.service@ambitious-brand.com, with the subject line RETURN followed by your order number. Please also include the reasons for returning on the email body along with any images that may be necessary;

           8.2.1 – If you wish to process an exchange, please send us the model reference and size, so we can reserve it in advance to guarantee availability;

    8.3 – We will send you an email with all necessary instructions to process your return;

    8.4 – All costs associated with the return must be supported by the client, except when stated otherwise, or when the client has received a wrong or defective item. We recommend you return the package using a registered courier service with a tracking number, to ensure we can track it and that it reaches its destination;

    8.5 – If you prefer, we can offer a return service using our UPS account — please request it when contacting us. We will provide you a return label which you must attach to the package and all you have to do is deliver it at a nearby UPS Access Point. We will deduct shipping costs associated with the return on your refund (return shipping costs are the same as the initial shipping costs). If you are processing an exchange, we will charge you the return shipping costs before shipping the new item. 

    8.6 – After receiving the package at our warehouse, our team will confirm the condition of the items and process the refund. We do not process refunds for worn or damaged products (except if they are defective);

    8.7 – All refunds are processed to the original payment method. Please note that if you are using Paypal, additional fees may apply.


  • IX - Cancellations

    9.1 – The User may cancel their order by contacting us at customer.service@ambitious-brand.com, as long as it has not been shipped yet;

    9.2 – Upon cancellation, we will process a full refund for the amount paid, using the same payment method. Please note that the refund may take up to 14 (fourteen) days to be processed;

    9.3 – We do not accept cancellations for shipped orders. In this case, please process a return after receiving the order;

    9.4 – In case the received goods present any defects or faults, the User must contact us at customer.service@ambitious-brand.com, stating the situation along with pictures to illustrate it;

    9.5 – Upon receiving the email and confirming the defect, Ambitious will contact the user to schedule a free pickup;

    9.6 – Once the product reaches our facilities, the User may choose one of the following:


    a) have the product repaired

    b) exchange for another product

    c) receive a refund


  • X - Warranty

    10.1 — All Ambitious products are covered under the warranty in accordance with the applicable legislation for the sale of consumer goods.

    10.2 - Ambitious guarantees and warrants that the delivered products comply with the agreement and possess characteristics that, all circumstances considered, are necessary for normal use. The following is not considered as normal use of Ambitious products and are therefore excluded by our warranty:


    • Using our products during sports or in extreme weather conditions;
    • Using any chemicals or sharp object on our products;
    • Modification or repairment of the product by you or any other third party;
    •  Neglecting or not properly storing our products.
    • Poor maintenance and not following our wash & care instructions.
    • Damages due to compression, a fall, abnormal impact or actions or wear against abrasive surfaces.
    • Damages caused by UV (Sunlight or other natural phenomena), fire, bleach.
    • Natural breakdown of colors, finishes and materials over time.


  • XI - Complaints

     11.1 — In order to continuously improve our servie, we aim to reply to any queries or complaints presented by the user within 5 working days,  through our email customer.service@ambitious-brand.com


  • XII - Limitation of Liability

    12.1 — Ambitious cannot guarantee that its website or any of its functionalities will run uninterruptedly, as it may go offline due to maintenance, repair or upgrades;

    12.2 – Ambitious will not assume responsibility for any damages that may arise directly or indirectly from force majeure situations, and that prevent it from fulfilling its obligations. This includes: strikes, electrical power shortages, failure of technical facilities, fires, floods, delays in transportation and supplier deliveries, law changes, epidemic, pandemic, threat of war, acts of God, or any other situation beyond Ambitious control.  

    13.3 – Ambitious is not responsible for any misuse of the User’s website access data, as it is  personal and non-transferable.


  • XIII - Changes to the Terms and Conditions

    13.1 — Ambitious reserves the right to change, at any time , these Terms and Conditions. Upon publication on www.ambitious-brand.com we consider these changes to be in effect and the Users notified.


  • XIV - Collection of Personal Data

    14.1 — We ask you to carefully read our Privacy Policy to learn more about Ambitious’ rules and procedures regarding the collection of personal data while accessing www.ambitious-brand.com or using any of its features. It also addresses the security and confidentiality measures in effect.


  • XV - Applicable Law

    15.1 — These Terms and Conditions and any claims regarding them, including its validity, website usage or purchases, will be governed under the Portuguese Law.


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