You can process a full or partial return of your order, within 15 working days after the date of delivery. If you wish to do so, please contact us at firstname.lastname@example.org, with subject line RETURN followed by your order number. Please also include the reasons for returning on the email body along with any images that may be necessary. We will send you all necessary instructions to process your return.
Products must be returned unworn and in their original condition, including packaging and all original labels and tags. Upon receiving your return, our team will evaluate the condition of the products and process the refund. We do not process refunds for worn or damaged products (unless it was caused by a defect).
All costs associated with the return must be supported by the client, except when stated otherwise, or when the client has received a wrong or defective item. We recommend you return the package using a registered courier service with tracking number, to ensure we can track it and that it reaches its destination. If you prefer, we can offer a return service using our courier ó please confirm this option when contacting us by email. We will provide you with a return label which you must attach to the package and all you have to do is deliver it at a nearby UPS Access Point. We will deduct shipping costs associated with the return on your refund (return shipping costs are the same as the initial shipping costs). If you are processing an exchange, we will charge you the return shipping costs before shipping the new item.
After receiving the package at our warehouse, our team will confirm the condition of the items and process the refund. We do not process refunds for worn or damaged products (except if they are defective).