Payments, Deliveries and Returns

  • PAYMENTS

    All payments processed on our website are 100% secure. We accept the following payment methods: Visa, Mastercard, Paypal, Multibanco e Mbway


     Please note that MB and MBWAY are only available in Portugal.


    All prices listed include 23% Value Added Tax, as per Portuguese Law. 



  • VAT AND CUSTOMS

    If you are purchasing from outside the European Union, local import duties may apply when your package reaches its destination.


    Ambitious has no control over this process and all costs associated with these duties must be supported by the recipient of that package. If the recipient refuses to pay these taxes or collect the package from the local customs office, all costs associated with returning it to our offices will be supported by the recipient.


    Please contact your local customs offices for further information on their policies and import duties.  

    • PROMO CODES AND VOUCHERS

      General Terms and Conditions


      Purchases of items in campaigns (promotion, discount, or offer) are valid upon presentation in the online store. All campaigns have limited stock, and conditions may be altered at the discretion of AMBITIOUS. In case of spelling errors, prices, stock, or other data, AMBITIOUS reserves the right to cancel the user's order.


      Archive Savings


      ARCHIVE SAVINGS discount campaign is valid on selected items from the Spring-Summer collection and identified online, including a discount of up to 40%. Valid from March 11th to April 30th, 2024. Cannot be combined with other current discounts or promotions.


      Winter Promo


      Promotional campaign with discounts of up to 40% on selected items from the Fall-Winter collection. Not applicable on Essential items or the Haven line. Valid from January 1st to February 18th, 2024. Cannot be combined with other discounts, promotions, or campaigns in force.


      Archive Sale


      The Archive Sale campaign includes a discount of up to 30% on selected items. Valid from October 19 to November 5, 2023. It is not cumulative with other campaigns or discounts in effect.


      Essentials


      Campaign on essential models valid from October 20 to 22, 2023, applicable only to selected items (Essentials) upon application of the voucher code in the shopping cart. It is not cumulative with other campaigns or promotions.


      Black Friday


      The Black Friday (Early Access) campaign is valid from December 19 to 23, 2023, with up to 50% discount on selected items. This early access campaign is exclusive to customers previously registered in the ongoing campaign, not applying to authorized retailers. It is not cumulative with other campaigns or discounts in effect.


      The Black Friday campaign is valid from December 24 to January 1, 2023, with up to 50% discount on selected items. This campaign is exclusive for the purchase of items identified on this website, not applying to authorized retailers. It is not cumulative with other campaigns or discounts in effect.


      Last Sizes


      Discount campaign of up to 50% on selected items. Exclusive online until 29/02/2024. It is not cumulative with other campaigns or discounts in effect.


      Super Saturday


      The Super Saturday campaign includes a 15% discount on the purchase of 2 or more items during December 16 and 17, 2023. This offer cannot be combined with other discounts, promotions, or ongoing campaigns.


      Other Discounts, Offers, and Promotional Campaigns


      The discount voucher for subscribing to communications (newsletters) includes a 10% discount in the shopping cart. Purchases imply acceptance of the commercial conditions of AMBITIOUS. It is not cumulative with other campaigns or discounts in effect.

      If you want to stay informed about the latest news and receive exclusive promotions, subscribe to our newsletter here.

    • DELIVERY

      At the moment, we are only shipping to the following countries: Albania, Armenia, Australia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, Italy, Israel, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Mozambique, Netherlands, New Zealand, Northern Ireland, Norway, Poland, Portugal, Romania, San Marino, Scotland, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Wales.


      We are continuously working to expand our services to new markets. 


      For Portugal and Spain we ship through Correos Express, whereas for all remaining countries we use UPS. We offer two shipping options: Standard (ground shipping) for Europe and Express (air shipping) for the Rest of the World. Estimated delivery times are:


      PORTUGAL AND SPAIN (Correos Express):

      • Express:  1 2 working days


      EUROPE (UPS):

      • Standard: 3 5 working days
      • Express: 1 — 2 working days


      USA (UPS):

      • Express: Up to 3 working days


      REST OF THE WORLD (UPS):

      • Express: 3  7 working days


      We try to ship all orders within 24 hours, however small delays may occur during busier periods such as sales, Holidays or season changes. 


      All orders are shipped using a registered service: you will service the tracking number by email once your order has been dispatched. Scheduling is not available with our current delivery services, meaning the courier will attempt to deliver your package without prior notice  please ensure someone is at the delivery address to receive it. Nonetheless, you will be able to accompany your order by entering the tracking number on the courier's website, as per our email instructions. 


      In the event that one of more products are unavailable at the time of purchase, we will notify you by email and process a full refund for those products.


      Upon receiving your order please confirm that neither the package or its contents have been damaged or tampered with. If so, please do not accept the package which will be returned to us. Please contact us immediately at customer.service@ambitious-brand.com informing us of the situation and include photos if possible. We will send you another package as soon as possible. 


      We consider the order delivered when you sign the delivery receipt at the shipping address. 


    • SHIPPING COSTS

      Shipping costs are automatically calculated and added to your order total at checkout, upon entering your delivery address. Costs may vary depending on product category, quantity, delivery service and of course, your location.  


      We offer FREE SHIPPING depending on your order total and delivery address. Please note that whenever possible, all orders eligible for Free Shipping will be dispatched using Standard Delivery.


      PORTUGAL AND SPAIN:

      • Standard Delivery (Correos Express) — Free shipping above 70€


      EUROPEAN UNION:

      • Standard Delivery (UPS)  Free shipping for orders above 125€


      UNITED KINGDOM:

      • Standard Delivery (UPS)   Free shipping for orders above 350€




      • RETURNS AND EXCHANGES

        RETURNS

        Returning items involves either a refund or the issuance of a shopping voucher to the user after the effective return of the purchased item, strictly adhering to the following conditions:

        1. A 15-day return period starting from the actual delivery date of the order;
        2. The return of the products must occur without any evidence of use or damage and with all elements that were part of the purchase (tags, packaging, and others);
        3. The actual refund of the purchase value (reversal) will only occur after acceptance by the Ambitious team following a rigorous quality control of the returned item(s);
        4. The refund of the purchase value is made only and exclusively to the same method of purchase or via a shopping voucher.


        The return process includes the following mandatory steps:

        1. The user must make the return request to the email address customer.service@ambitious-brand.com;
        2. The Ambitious team will confirm the acceptance of the process initiation and send all the return conditions, including any return expenses of the item(s);
        3. Upon receipt of the item(s) at the Ambitious warehouse, they will undergo rigorous quality control to ensure their validation;
        4. After validating the return, the Ambitious team will process the refund through the same original payment method of the order or via a shopping voucher (at the user's discretion).
        5. It is highlighted that the refund amount will always and only correspond to the value of the products effectively returned, excluding the value of the shipping costs associated with the original order (if applicable), with all transportation costs being the responsibility of the user.


        EXCHANGES

        Exchanging items involves only and exclusively by size or color of the same item/reference, strictly adhering to the following conditions:

        1. A 15-day return period starting from the actual delivery date of the order, except for purchases made between November 17 and December 22, 2023, for which this period extends to January 12, 2024*;
        2. The exchange of the products must occur without any evidence of use or damage and with all elements that were part of the purchase (tags, packaging, and others);
        3. The effective exchange will only occur after acceptance by the Ambitious team following a rigorous quality control;
        4. Exchange is only accepted for the choice of another size or color of the same item reference.


        The exchange process includes the following mandatory steps:

        1. The user must make the exchange request to the email address customer.service@ambitious-brand.com or carry out the same in the Customer Area;
        2. The Ambitious team will confirm the acceptance of the process initiation and send all the exchange conditions, including any return expenses of the item(s);
        3. Upon receipt of the item(s) at the Ambitious warehouse, they will undergo rigorous quality control to ensure their validation;
        4. After validating the exchange, the Ambitious team will send the new item by the same transport method associated with the original order.

        *In the event that there is no stock for the exchange method by the referred deadline, the user may request a return via the shopping voucher method.

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